Our Privacy Notice

 

Our contact details

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Name: The Surgical Clinic Ltd

Phone Number: 0044 7861979915

E-mail: advice@thesurgicalclinic.co.uk

 

What type of information do we collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address if supplied; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications) you supply to our clinic; payment details (including credit card information) used to pay for services (but will never ask you to enter this on our website), comments, feedback, review and recommendations.

From clinics and theatres we record personal name, address, date of birth, hospital numbers and clinical information which is stored in locked filing cabinets and any digital information is stored on a secured offline server behind a firewall. Copies of letters will also be provided to General Practitioners and the private hospital seen at.

 

How do we collect information and why?

 

When you interact with us on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above as well as to provide advice and clinical care.

Information is also collected over the phone and in clinic in order to offer you appropriate advice and treatment of medical conditions.

 

Why do we collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

 

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

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(a) Your consent. You are able to remove your consent at any time. You can do this by contacting advice@thesurgicalclinic.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

 

How do you store, use, share and disclose your site visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Information collected over the website via messaging, emailing, phone calls and in clinic/theatres/hospitals are used in order to offer you appropriate advice and treatment of medical conditions and the organisation of tests/investigations and providing medical care.

We may share this information (with your consent) with general practitioners, other healthcare professions, private hospitals, and other third party organisations as you request or legally required to.

Information which is collected is stored in locked filing cabinets and any digital information is stored on a secured offline server behind a firewall. Information entered onto our website is processed as outlined above by Wix.com.

 

How do we communicate with our site visitors?

 

Upon contacting us, we will contact you via your preferred contact method (via email, telephone, text message, and postal mail). This will be in order to provide you with answers to any questions, arrange appointments, organise investigations and treatments, relay results and collect fees for services provided.

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How do we use cookies and other tracking tools?

 

Our website uses cookies for important reasons, such as:

 

• To provide a great experience for your visitors and customers.

• To identify your registered members (users who registered to your site).

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

 

Your data protection rights

 

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at advice@thesurgicalclinic.co.uk or 0044 7861979915 if you wish to make a request.

 

 

How to complain

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113